Dia off Encino, California () We subscribed to eHarmony and you will, contained in this couple of hours, chose to cancel due to the fact I might discover websites We common. We went through the site and was trained to call an enthusiastic 800- matter. I became advised you to definitely as the We in earlier times got a merchant account (that i in good-faith considered try signed) they will romantic the latest account basically wished nevertheless they perform perhaps not refund my credit card on the $251 into the one-year membership. Y out of Vancouver, Canada () We joined eHarmony in for a one-year-membership of $250 (step three monthly payments off $).
I finalized my membership online and emailed a customer features agent. My personal June mastercard statement suggests that eHarmony provides charged me personally $ to have the second fees. We emailed the organization to try and resolve this issue but the fresh response I got right back is actually they’re not capable cancel my personal subscription and 3rd payment will be billed for the . The refund rules is quite unclear and you may mistaken. Its customers characteristics rep. Courtney out-of Venice, California () I think eharmony have incorrect ads. In the 1st paragraph of the email address they boost another type of offer out of ninety days towards the price of 1.
Very. Wayne away from Coconut Creek, Florida () I’ve found this company is extremely misleading. They market higher fits, although of those that they delivered myself was in fact far from. We licensed to utilize its free eight-date demo. They did not work with me, and so i tried to cancelled online however, We obtained a message stating I got to name while in the regular business hours. The individual I spoke so you can spoke me personally out of canceling by the giving me an alternate eight free weeks. I tried it once again nonetheless wanted to cancel but this go out the individual We talked to was impolite and you may said I got went past the 7 days demonstration. She said I am able to not score a refund and advised me to simply continue using the full time that i had already paid down getting.
One month later on, I found the assistance are worst and never appointment my needs, so i chose to cancel the services
I told her that i wasn’t interested in along with their qualities but she said as well crappy, you aren’t getting a refund. Miranda out of Clarksville TN () We kissbrides.com echar un vistazo al sitio web enrolled in annually at eharmony becuase of your great « deal ». I happened to be enrolled in per week and decided to cancel my personal properties (I had a slim distance conditions plus six days We got more fifty matches, to me it absolutely was also in love and there are no chance to really navigate as a consequence of all that without difficulty). It turned out that i are 8 instances past the go out limitation and they’ll not refund the money. I informed them that they can costs myself for the entire day, simply not the year and didn’t commit to it.
Then again, as you discover, near the base of your own page, from the second so you can past paragraph, they change to three days towards the cost of step 1 Per Few days
We have tried many time to get ahold of someone and you will it continue advising us to develop a letter, which i performed and got a basic function page back exactly how they may perhaps not help me to and that they had been planning get their money, (who needs grievances within just page in today’s day? We have terminated my cards and propose to statement one afterwards fees due to the fact fraudulant. For the time being I’m able to still query Louise Guerin (Buyers Interactions Manager) to own a solution. Yveth out-of Lanham MD () Really disappointed, I siged upwards getting thirty day period trial, payed the fresh subsription, the already been 1 month because, We have emailed eharmony, terminated the brand new registration, they have not responded to myself, or returned my mony. They don’t number a phone number in order to customer support or provide an email address to store an open comunication.